SHIPPING & RETURNS

Refund policy

All sales are final & no returns or exchanges are accepted.

Please inspect your order upon reception and contact us at shop@lavengray.com immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We replace items if they are defective or damaged within 3 days of delivery. If you need to exchange an item that was defective or damaged we will require:

• Order number #
• Reason & details for each item you would like to return
• A picture of the damaged item
• Please safely dispose of candles with any damaged to the glass vessel. Do not attempt to use the product.

Shipping policy

All orders will be fulfilled & shipped in 1-2 business days.

Please contact us at shop@lavengray.com for any shipping related questions.

We are not responsible for lost shipments due to inaccurate entry of the shipping address. Please double check that your order's shipping information is correct as entered and notify us right away if you see any errors so we can prevent any delivery issues.